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Refund and Returns Policy
Returns
We accept returns within 30 days of your order’s delivery date.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- You’ll need the receipt or proof of purchase.
To initiate a return, please contact us at [email protected] with your order number and reason for return.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original product and place a new order.
Return Shipping
Customers are responsible for return shipping costs unless the product was defective or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee receipt of your return without tracking.
Non-returnable items
We cannot accept returns on:
- Used or washed laundry bags
- Items not in original condition or packaging
- Final sale or clearance items
For any questions or concerns, feel free to contact us at [email protected].